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Communication is not my forte, let alone, conversing with others in an emotional or controversial matter. Whether it's discussing who is going to make dinner that night with my spouse, or asking my children to do their daily chores, conversations are necessary. Figuring out a way to successfully communicate and get things accomplished is the goal in personal and professional life.
So, how do I expect to lead any kind of change in my organization if I'm not willing to have the critical conversations with other? I don't. I know that if change is going to happen, then I must learn and practice the necessary steps to conduct meaningful and crucial conversations.
I created a slideshow to summarize what I learned from the book Crucial Conversations (Patterson, et al. 2012) and how I'm going to implement the strategies into my organization.
Remember that any kind of conversation that includes high stakes, strong emotions and varying opinions is a crucial one. Learn to stick to the facts, create a safe place while conversing, validate/agree with others yet be straightforward.
References:
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill. |
AuthorI am a believer, wife, mother, teacher, student, life long learner and a huge believer in positivity! Archives
July 2020
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